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General Store Policy's

Return Policy

We take great pride in providing you with fine quality products that leave our facility in pristine condition. As such, should you receive a defective product, please notify us within 3 business days for a hassle free exchange.  Should you be unsatisfied with your products we will gladly issue a credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. For more information, please contact us info@moteavation.ca or 1(833) 4-MOTIV8.

Countries We Ship To:

We ship internationally.

Processing Times:

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Shipments originate in the Toronto, and transit times vary depending on the where packages are being delivered to. Please keep in mind that if you place your order after 11am EST on Friday, your order will be processed or the following week MoTEAvation is closed for business over the weekend.

Holiday Processing Times:

During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 11am EST on Friday, your order will be processed or the following week MoTEAvation is closed for business over the weekend.

Shipping Methods:

UPS

All orders shipped within the Contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order.

UPS Worldwide

UPS Worldwide shipping is available for Canada orders; please note that it is the customer’s responsibility to take care of any taxes, fees or dues upon receipt.

UPS Ground

Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.



Expedited Shipping

Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note an order processing time of 3-5 business days still applies to packages shipped via this method.

International orders can take up to 14 business days for delivery.

Note on Turnaround Times

Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details) You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.

Shipping Cost:

The shipping and handling cost for your order is based on the total weight of the order.

Shipping Liability:

MoTEAvation is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

UPS has permission to leave packages at the recipient address if no one is there to sign for them; however UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. MoTEAvation is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.

MoTEAvation is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.

Special Shipping Methods

MoTEAvation does drop-ship at your request.

If you require special shipping instructions, such as Saturday delivery, or a specified delivery date, please feel free to call us at 1(833) 4-MOTIV8 and we will do our best to accommodate your request.

Coupon Codes:

Please note that no special offers, discounts or coupon codes apply to Subscription purchases or shipping.

Coupon Codes cannot be applied to the purchase of gift certificates.

Wholesale Minimum Order Requirements:

MoTEAvation wholesale status purchases are subject to a $75.00 minimum purchase per order. This makes it easier for us to devote 100% of our energy towards your order with a quicker turnaround, as we pack your purchase only when we receive it.

Wholesale Sample Request Requirements:

Qualified MoTEAation wholesale customers are welcome to order samples in order to facilitate selecting and expanding upon their business’ tea offerings. Up to 10 single samples or 3 sampler packs may be selected per order. Samples are offered complimentary, with the request that the cost of shipping be covered by the customer. If the customer wishes to order other items in addition to tea samples (i.e., loose leaf tea, teaware, etc.), all wholesale minimum order requirements will apply to the order.

Return Cheque Policy:

Returned cheques must be paid by cash, money order, cashier’s check, or credit card. All cheques returned to MoTEAvation due to of insufficient funds, the account being closed, or for any other reason will be subject to a returned check fee of $30 per returned cheque.


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